Return and Refund Policy

1. General Information:

• This policy is conspicuously posted on our website, included in product descriptions, and is readily available upon request. It is also part of our Terms and Conditions.

2. Right to Return:

• Federal Standard: Under the Federal Trade Commission's (FTC) guidelines, while there is no mandated federal return policy, we offer:
  • Standard Return: You have the right to return any new, unused item within 7 days of receipt for a full refund or exchange, provided the return includes proof of purchase.
• California State Law Compliance: If this policy isn't conspicuously posted or accessible, you can return items within a reasonable time (up to 30 days) for a full refund or store credit.

3. Exceptions:

• Perishable and Custom Items: Food, plants, or other perishable items, as well as custom or made-to-order products, cannot be returned unless defective or not as described.
• Final Sale Items: Products explicitly marked as "final sale" or "as is" are not eligible for return unless defective.

4. Refund Process:

• Method of Refund: Refunds will be processed to the original method of payment. If this isn't possible, store credit will be issued.
• Restocking Fee: For certain products (e.g., electronics), a restocking fee of up to 15% may apply, unless the product is defective.

5. Defective Items:

• Return for Defect: Items found defective or not as described can be returned within 30 days of receipt for a full refund or replacement, without a restocking fee.

6. Return Procedure:

• Contact Us: Before returning, contact us to obtain a Return Merchandise Authorization (RMA) number.
• Return Shipping: The customer is responsible for return shipping costs unless the item is defective or an error was made on our part in the order process.

7. Warranty:

• Warranty Policy: Additional warranty terms might apply based on manufacturer warranties, detailed at the time of purchase.

8. Store Credit:

• Validity: Store credit must be used within 60 days of issuance. If not used, a cash refund can be requested only as explicitly stated in our policy.

9. Shipping and Handling:

• Return Shipping Costs: Customers are responsible for return shipping unless otherwise specified (e.g., for defective items).
• Original Shipping Fees: Original shipping fees are non-refundable.

10. Exchanges:

• Exchange Option: If a product isn't wanted, an exchange can be processed within the return period, subject to the same conditions as returns.

11. Sales Tax:

• Sales Tax Refund: Sales tax will be refunded if the product is returned before the tax has been remitted to the state, or as per applicable law.

12. Compliance with Law:

• Federal Compliance: This policy adheres to FTC guidelines, ensuring clarity and fairness in transactions.
• California Compliance: This policy complies with California Civil Code Section 1723 and other relevant state laws. If any part conflicts with the law, the law prevails.

13. Changes to Policy:

• Policy Updates: We reserve the right to update or change this policy. Any changes will be posted on our website. For purchases, the policy in effect at the time of purchase will apply.